DDG - Online
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Online pro-activity for a wholly Australian-owned player in the health and wellbeing sector

The client:

ActivLife Technologies Pty Ltd (ActivLife) is a family-owned Australian company actively committed to improving people’s health and wellbeing. ActivLife designs, manufactures, markets and supports a range of mobile TENS products used for pain management and allied health benefits. The business invests in research and development to ensure products remain innovative and relevant.

The trigger:

ActivLife traces its origins back over four decades. In recent years, more players have entered the marketplace with similar products and ActivLife is seeking to gain a stronger market share. A recent rebrand (also via DDG) confirmed ActivLife as the new business name and delivered an ultra-competitive visual identity. The next challenge for ActivLife was to develop and implement a powerful online strategy to drive its prosperity into the future.

The journey:

Jim Thompson, DDG’s Director of Web Services explained how DDG set the ActivLife online project in motion. “We initiated a discovery phase of workshops and desktop research to answer the critical questions: Who and what is ActivLife? Who are the customers/potential customers? Where do customers come from? Why do they choose ActivLife?”

“Findings included a low awareness of TENS technology generally, the absence of a clear market leader in the Australian TENS industry and a customer base that falls into three very different categories.”

“We identified a range of primary business opportunities and responsive tactical references to make the most of the business potential. The DDG Web Services team analysed and fleshed out these elements as recommendations within a comprehensive Online Strategy document.”

The solution:

The new and improved ActivLife website features three portals or entryways, catering to the three distinct audience needs:

  • managing your pain
  • recovering from injury
  • supporting women’s health.

It’s all about articulating the benefits first, and the product/technologies second, which not only differentiates ActivLife as a caring, problem-solving business, but also makes cogent initial connections with visitors.

“This approach leads visitors through to one of three separate websites with specific messaging, products, language and value propositions customised to their customer sub-group,” explained Jim. “It enables ActivLife to target each group and even utilise different URLs to attract and direct external traffic straight through to the relevant website for their needs.”

“ActivLife’s new online presence extends its digital footprint and gives greater reach and therefore greater awareness. We focussed on creating a presence that is professional and engaging and positions ActivLife as a clear leader in the online space.”

The site features a full online store, a help centre, an Umbraco Content Management System, a blog, calls to action, a hierarchy of product and technical information, and builds a strong foundation for social media activity.

“Demonstrating the value proposition is far more important than just stating it. This site builds a framework for ActivLife to rollout a powerful social media and online strategy that will achieve that and more,” said Jim. “It’s a very strategic approach that will help establish dialogue and conversation about the product benefits.”

“Nothing speaks more loudly to the market than real people who really know the products.”

 
 
 
 
 
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